Welcome to LASO MD, your trusted telehealth platform. At LASO MD, we are committed to maintaining the confidentiality and protection of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use the LASO MD website, lasoteleconsultation.com (the “Website” or “Platform”). It also outlines your rights regarding your personal data and how you can contact us for privacy-related questions.

By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our services. This Privacy Policy should be read together with our Terms and Conditions.

1. Personal information we collect

“Personal information” refers to any information that can identify you as an individual. This may include, but is not limited to:

• Your name, date of birth, address, phone number, and email address.
• Your health information, including medical history, symptoms, diagnoses, treatment plans, and prescriptions.
• Your billing and financial details, such as credit card information or insurance details.
• Your IP address, browser type, and other technical data collected through cookies and similar technologies.
• Any other information you provide during consultations or through forms on our Website.

2. How we collect personal information

We collect personal information in various ways, including:

• When you visit and use our Website or Platform.
• When you create an account, book appointments, or fill out forms on our Website.
• During consultations with our licensed healthcare professionals, including doctors and nurses.
• When you communicate with us by phone, email, or other channels.
• Through cookies and similar technologies that improve your browsing experience.

3. Use of personal information

We use your personal information for the following purposes:

• To provide telehealth consultations and healthcare services.
• To process payments, appointments, and prescriptions.
• To communicate with you about your account, appointments, and our services.
• To improve our Website, services, and user experience.
• To comply with legal and regulatory obligations.

4. Sharing personal information

We may share your personal information with third parties in the following cases:

• With healthcare professionals, pharmacies, and insurers to facilitate your care.
• With third-party service providers that help us with payment processing, data storage, or website functionality.
• When required by law, for example, in response to a court order or legal request.
• In emergencies, when disclosure is necessary to protect your health or safety.

All third parties are required to protect your personal information in compliance with applicable privacy laws and this Privacy Policy.

5. Data security

We take the security of your personal information very seriously. We implement technical and organizational measures to safeguard your data, including:

• Secure storage and encryption of sensitive data.
• Restricted access to personal information to authorized personnel only.
• Regular audits and updates of our security practices.

While we strive to protect your information, no system is completely secure. If you believe your data has been compromised, please contact us immediately.

5.1 Data hosting and retention

All medical and personal data collected by LASO MD are securely stored and protected through Omnimed, an electronic medical record system compliant with Canadian privacy and security requirements. Video consultations are conducted using Google Meet, which ensures end-to-end encrypted communications.

Health information is retained in accordance with applicable legal and regulatory requirements in Québec and Canada, then securely deleted or anonymized once it is no longer required for care delivery or administrative and legal purposes.

5.2 Data transfer and processing

Data may be processed by trusted third-party service providers that follow the same high standards of security and confidentiality as LASO MD. No health data are ever sold or shared for commercial purposes. If any data are transferred or stored outside Canada, LASO MD ensures equivalent safeguards are in place to maintain confidentiality and data protection.

5.3 Security incident notification

In the event of a security incident or potential breach of confidentiality that could compromise your personal information, LASO MD will take appropriate measures to minimize the impact and will notify affected users and the relevant authorities in accordance with applicable laws.

6. Your rights

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw your consent for the use of your data, where applicable.
• Unsubscribe from promotional communications.

To exercise these rights, please contact us at info@lasoteleconsultation.com or call us at (514) 418-2950.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any modifications will be posted on this page, and the revised Policy will take effect immediately upon publication. We encourage you to review this Policy periodically.

8. Contact us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Email: info@lasoteleconsultation.com
Phone: (514) 418-2950
Fax: (514) 418-7620

Thank you for choosing LASO MD. We are committed to protecting your privacy and delivering exceptional care.

Last updated: October 29, 2025.